Quest Software01-SSC-4178 - 24x7 Support for Supermassive 9200 1-Year

Platinum Support and Professional Services combine the technical support and custom
services IT needs to attain the greatest return on its Dell SonicWALL investment. Dell
SonicWALL Platinum Support is a custom support offering that includes a comprehensive
suite of services to ensure operational effectiveness and efficiency all of which are managed
and delivered by a team of senior support engineers who understand an enterprise's business
and technical requirements. Built upon a proactive service and support lifecycle Dell
SonicWALL Platinum Support establishes a solid operational foundation anticipates emerging
security demands and dynamically adapts and evolves to support an enterprise's business
goals. In addition Platinum Professional Services offer onsite installation and configuration
services training and education services and system migration from either an existing Dell
SonicWALL solution or a product from another vendor.
? 24x7 support provided by a team of senior support engineers
? Software and firmware updates and upgrades
? Advance Exchange hardware replacement (RMA)